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Tuesday, October 18

Internet Saga IV

After many weeks of stress and waiting, I am happy to report we are finally connected to the Internet!

Late last week Kabel Deutschland technician came to look at the main cable box in the basement neighbor’s apartment. Fortunately they both arrived at the same time and all the “checking” was completed in 15 minutes. The conclusion? Kabel Deutschland must install a new cable box in an open area (as opposed to in someone’s apartment- duh Einstein! and it took 8+ weeks to figure that out?). The technician had the new box with him but unfortunately did not have the correct parts and tools to install the box. It’s like a carpenter brings timber to make a table and chair but doesn't bring a saw or axe.

Since he didn’t have the parts, we’ll have to wait 2 weeks for it.

But more importantly, earlier in the day Deutsch Telekom came to “turn on” the Internet for Alice. (It was the same guy that stormed out on me the first day this started.) He was nicer this time. I thanked him for his work and he was on his way. The comical part? As he was leaving he says (in German) “this process took a long time.” Since I didn’t understand him the first time, I asked him to repeat it and he said it, louder. I love how people think if they scream the sentence the second (and third) time, we’ll understand. It doesn’t work like that; it’s more annoying because I still don’t understand you and now you hurt my ears.

Regardless, the husband came home that night and fidgeted with the phone and the computer. Unfortunately he had no clue what the prompts were on the phone so he gave up after 30 tries. We called Alice for help but they weren’t helpful either. Then the next day at work, the husband found a website that explained the process of turning Internet and phone on at home. That evening he followed those instructions and WE WERE ON! The phone is still not working (Alice sent an incorrect modem for phone line). However we aren’t too pressed about the phone right now, we’re just happy to have net.

So that's THE END to the Internet saga stories.

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