So the last time we spoke, I left you wondering whether we got Internet because it has been two weeks.
The appointment with Kabel Deutstchand was for weeknight evening between 4- 6pm. Since the main cable box is in a neighbor’s apartment/storage in the basement, we scheduled an appointment for him to come at the same time.
The husband came home early, 3:45 precisely, to get this show on the road. At 4pm he looks out the living room window and sees a Kabel Deutschland truck. He ecstatically says to me, “he’s here!” So we wait for the technician to ring the bell. No ring. Then he pulls away we presume to search for parking. 30 minutes later while we’re wondering about the technician our neighbor with the basement apartment knocks on our door and hands us a note. It says (in German) “We tried to call you and ring your bell, you were not home. Please call us to reschedule your appointment.”
Confused, the husband asks the neighbor where he found the note and he tells us it was hanging on our name in the front door when he walked. What!?!? We have been home this whole time. We are enraged which triggers serious swearing, so much so the sailors would feel uncomfortable.
We call Kabel Deutschland to find out what happened and the lady on the phone says she will have to call back with details. 3 minutes later we get a call from the same lady and she tells us exactly what the note said. “The technician tried to ring your bell and call you but you didn’t answer.” The husband says to her, “you just called me so my phone works.” She had nothing to say but offer another appointment couple days later. See what I mean about service?
And we know for sure our bell works we even tested it after this debacle.
We are still shocked this technician downright lied about ringing our bell and calling us. This brings this Internet Saga to a brand new low.
Week 10 and still no Internet.
The appointment with Kabel Deutstchand was for weeknight evening between 4- 6pm. Since the main cable box is in a neighbor’s apartment/storage in the basement, we scheduled an appointment for him to come at the same time.
The husband came home early, 3:45 precisely, to get this show on the road. At 4pm he looks out the living room window and sees a Kabel Deutschland truck. He ecstatically says to me, “he’s here!” So we wait for the technician to ring the bell. No ring. Then he pulls away we presume to search for parking. 30 minutes later while we’re wondering about the technician our neighbor with the basement apartment knocks on our door and hands us a note. It says (in German) “We tried to call you and ring your bell, you were not home. Please call us to reschedule your appointment.”
Confused, the husband asks the neighbor where he found the note and he tells us it was hanging on our name in the front door when he walked. What!?!? We have been home this whole time. We are enraged which triggers serious swearing, so much so the sailors would feel uncomfortable.
We call Kabel Deutschland to find out what happened and the lady on the phone says she will have to call back with details. 3 minutes later we get a call from the same lady and she tells us exactly what the note said. “The technician tried to ring your bell and call you but you didn’t answer.” The husband says to her, “you just called me so my phone works.” She had nothing to say but offer another appointment couple days later. See what I mean about service?
And we know for sure our bell works we even tested it after this debacle.
We are still shocked this technician downright lied about ringing our bell and calling us. This brings this Internet Saga to a brand new low.
Week 10 and still no Internet.
:(
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